Senior Principal Technical Program Manager - Agent Infrastructure

Engineering | Seattle, United States | Remote, Remote



Working at Atlassian

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

The Opportunity & Strategic Context

We are looking for a Senior Principal Technical Program Manager (P70) to lead the strategy, architecture-informed execution, and ecosystem scaling of our core Conversational AI & Agent Platforms.

In this role, you will drive the evolution of foundational conversational interfaces, distributed agent execution runtimes, extensible skill ecosystems, contextual memory architectures, and policy-driven model routing.

As an industry leader in enterprise collaboration, we are raising the bar: treating our AI platform infrastructure not merely as backend microservices, but as high-leverage Platform Products with first-class state-of-the-art capabilities and developer experience, robust API contracts, resilient operational SLOs, and sound unit economics.

• Drive Platform-as-a-Product Strategy: Champion a "Platform as a Product" mindset and define & lead platform evolution, developer experience, API standards, SDKs, runtime guardrails, and adoption pathways for internal squads and external partners building on top of our AI platform.
• Orchestrate Agent & AI Architecture: Partner with Principal Engineers, Architects, and Product Leads to deliver multi-quarter roadmaps for agent execution loops, semantic memory, tool/skill orchestration, and policy-driven model routing.
• Lead Large-Scale Platform Evolutions: Direct complex, multi-team platform migrations and convergence efforts with zero disruption to end-user experiences.
• Champion Operational Excellence & SLOs: Establish world-class availability, latency budgets, graceful degradation patterns, and end-to-end observability across high-throughput, low-latency AI serving infrastructure.
• Govern AI Economics & Efficiency: Contribute to the technical levers of AI unit economicsdriving inference cost-per-query optimizations, caching strategies, and capacity planning without compromising quality or safety.
• Ensure Enterprise Trust & Compliance: Lead the technical readiness for multi-region data residency, enterprise privacy controls, and AI safety guardrails.
• Influence Across Leadership: Align cross-functional teams and executive leadership through structured operating rhythms, clear decision frameworks & artifacts, and transparent communication.
• Elevate the TPM Craft: Mentor and coach technical program managers, setting the benchmark for platform thinking, architectural depth, and execution excellence across the organization.